mae88 is committed to protecting the personal data of every registered member. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you have as a data subject. Please read this document carefully before using our Platform.
These cards summarise what matters most. The full legal detail is in the sections below — please read the complete Policy before using the Platform.
mae88 does not sell, rent, or trade your personal data to unafiliated third parties for marketing or commercial purposes. Your information belongs to you.
All data transmitted between your device and the mae88 Platform is protected by industry-standard 256-bit SSL/TLS encryption, ensuring your personal and financial information remains secure in transit.
You have the right to access, correct, and request deletion of your personal data held by mae88. Submit a data subject request to our support team at any time and we will respond within the applicable timeframe.
We collect only the personal data that is necessary to operate your account, process transactions in MYR, verify your identity, and comply with applicable obligations. We do not collect data beyond what is needed.
mae88 uses cookies solely to maintain your session, remember preferences, and improve Platform performance. We do not use third-party advertising cookies. You can manage cookie settings through your browser at any time.
For any privacy-related question, data access request, or complaint, you may contact the mae88 data team directly. We commit to responding to all data-related requests within a reasonable and lawful timeframe.
This Privacy Policy ("Policy") sets out how mae88 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("User", "you", "your") who register an account on or otherwise access the mae88 website at https://mae88.cam (the "Site"). This Policy forms part of the contractual relationship between mae88 and its Users and should be read alongside the Terms & Conditions.
mae88 takes the privacy and security of all User data seriously. We operate the Platform for registered members across Malaysia, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other states and territories. By using the Platform, registering an account, or otherwise engaging with the Site, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
Scope: This Policy applies to all personal data collected in connection with the mae88 online casino and sports betting platform, including data collected during account registration, identity verification (KYC), deposit and withdrawal transactions, customer support interactions, and standard website usage.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers such as IP address. |
| Processing | Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| Data Controller | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, mae88 acts as Data Controller in respect of all User personal data. |
| Data Processor | A third party that processes personal data on behalf of and under instruction from the Data Controller. |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement by the User to the processing of their personal data for a stated purpose. |
| KYC | Know Your Customer — the identity and age verification process required by mae88 to confirm User eligibility before processing withdrawals or upon request. |
mae88 collects the minimum personal data necessary to provide the Platform's services securely and in compliance with applicable obligations. The categories of data we collect include:
We do not collect: Sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data, unless specifically required for fraud prevention or regulatory compliance in exceptional circumstances.
mae88 collects personal data through the following channels and methods:
mae88 processes personal data only where a lawful basis exists for doing so. The applicable legal bases for our processing activities are:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Account registration, identity verification, processing deposits and withdrawals in MYR, managing your account balance, and providing access to Platform services. |
| Legal Obligation | Age verification (21+ requirement), anti-money laundering checks, fraud detection, record-keeping, and responding to lawful requests from competent authorities. |
| Legitimate Interests | Fraud prevention, Platform security monitoring, improving User experience, analysis of aggregate usage patterns, and business continuity planning. |
| Consent | Marketing communications (where you have opted in), non-essential cookies, and processing activities not covered by the above bases where explicit consent has been sought and obtained. |
Personal data collected by mae88 is used exclusively for the following purposes:
No Profiling for Sale: mae88 does not use your personal data to build consumer profiles for sale to, or use by, third-party advertising networks, data brokers, or unafiliated commercial entities.
mae88 does not sell or rent your personal data to any third party. We may share your data only in the following limited and necessary circumstances:
Transaction data is shared with the payment processors facilitating your chosen deposit or withdrawal method, including Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong) and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay). Such sharing is limited to the data required to complete the transaction and is governed by those providers' own privacy policies.
Where third-party KYC verification is required, limited identity data (such as name, date of birth, and ID document details) may be shared with a verified identity service provider solely for the purpose of completing the verification process.
mae88 may disclose personal data to competent authorities, regulatory bodies, or law enforcement agencies where required by applicable law, court order, or where necessary to protect the rights, property, or safety of mae88, its Users, or the public.
We engage third-party service providers (acting as Data Processors) to assist with Platform operations, including cloud hosting, security monitoring, and customer support tooling. These providers process data only under our instruction and are bound by contractual data protection obligations.
mae88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:
mae88 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and improve performance. We do not use third-party advertising cookies or cross-site tracking tools. The following types of cookies are used:
You may manage or disable cookies through your browser settings. Disabling essential cookies will prevent you from accessing certain Platform features. For detailed browser-specific instructions, refer to your browser's help documentation.
mae88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident materially affecting your personal data, mae88 will notify you in accordance with applicable requirements.
As a User of the mae88 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 15.
You may request a copy of the personal data we hold about you and information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may request that we limit the processing of your data in certain circumstances, such as where accuracy is disputed or processing is unlawful.
You may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another controller where technically feasible.
You may object to processing of your personal data where it is based on legitimate interests, including profiling. You also have an absolute right to object to direct marketing processing.
Response Timeframe: mae88 will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for the delay.
The mae88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.
If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any balances held in such an account will be forfeited.
Parents or guardians who believe that a minor may have registered on the Platform should contact our support team immediately using the contact details in Section 15.
The mae88 Platform may, from time to time, reference or display content relating to third-party services such as payment providers (Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Public Bank, Hong Leong Connect). These services operate under their own terms and privacy policies, which are independent of this Policy.
mae88 is not responsible for the privacy practices or content of any third-party service. We recommend that Users review the privacy policies of their chosen payment provider. Your use of a third-party payment service is at your own discretion and is governed by that provider's agreement with you.
mae88 reserves the right to amend, update, or replace this Privacy Policy at any time in response to changes in applicable law, Platform functionality, or data processing practices. Where changes are material, we will endeavour to notify registered Users via email or an in-Platform notice prior to the changes taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to material changes, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the mae88 data team through the following channels:
Support Email: [email protected] (plain text — not a clickable link)
Live Chat: Available24/7 directly on the mae88 Platform
Subject Line: For data-related requests, please use the subject "Data Request — [Your Username]" to ensure priority routing
Response Timeframe: Privacy queries are acknowledged within 3 business days. Full responses are issued within 30 calendar days.
For requests to exercise your data subject rights under Section 11, please clearly specify the right you wish to exercise and provide sufficient information to allow us to identify your account. We may need to verify your identity before processing your request.
Your personal data is protected, never sold, and handled with the highest standard of care. Every Malaysian player on mae88 can focus on the game knowing their information is secure.